Assist HQ Has Many Features
Whether you're on-site using a mobile device to capture job photos or coordinating multiple projects from the office, Assist HQ delivers the tools your business needs to stay efficient, connected, and fully in control.
Contact Luke and Lauren to start your journey with Assist HQ and streamline your operations.
Smarter Tools, Stronger Results
Whether you're on-site snapping photos or coordinating schedules from the office, Assist HQ gives you the tools to do it all—faster and smarter. From real-time communication and automated workflows to advanced reporting and seamless integrations, Assist HQ is designed to help your business work more efficiently, stay organised, and deliver consistent, professional results every time.
Meet Assist HQ: One System, Endless Possibilities
Assist HQ is a web-based SaaS platform built specifically for the construction and trades service industry. Launched in 2020 and successfully powering Repair House and Inspect House NZ operations nationwide, Assist HQ is designed to centralise every aspect of job management into one intuitive, powerful system.
An All-In-One System Was Born
Running a successful service-based business in the construction or property industry means juggling multiple moving parts – from bookings and quotes to client communication and invoicing. Assist HQ was built to make that easier. Designed specifically for the property services sector, our platform empowers your team to work smarter, stay connected, and get more done.
Whether you're booking jobs, managing quotes and invoicing, reporting on projects, or communicating with contractors and clients – Assist HQ has you covered.
Assist HQ proudly powers both Repair House and Inspect House NZ, streamlining work for two leading service providers in New Zealand:
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Inspect House NZ specialises in fast-turnaround property inspections including pre-purchase, meth testing, and general property health checks.
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Repair House handles all aspects of property maintenance and construction problem-solving, including repair assessments, project management, and ongoing works.
By integrating Assist HQ into their operations, both companies ensure seamless coordination, better oversight, and timely communication from inspection through to repairs.
The Typical Assist HQ Process
Comprehensive Job Management
Assign, track, and oversee tasks from start to finish with a clear workflow and task status system.
Live Notifications
Stay up to date with instant notifications that help reduce delays and improve response times.
Automated Workflow &Stage Progression
Move jobs through stages effortlessly with automation that keeps your projects flowing smoothly.
Advanced Analytics & Reporting
Turn your data into actionable insights with custom reporting and productivity metrics.
Real-Time Communication Tools
Send and receive SMS and emails directly through the platform, keeping everyone in the loop.
Seamless Integrations
Connect with Xero, your email systems, and SMS services to unify your tech stack.
The Assist HQ Tools
DASHBOARD
Get a real-time overview of jobs, updates, and performance across your entire operation.
DEALS
Track leads, quotes, and conversions - from first enquiry to confirmed job.
FORMS
Build, fill out, and store digital forms for on-site or in-office use.
INSPECTORS
Add, manage, and monitor inspectors - see their schedules, reports, and job progress.
INSPECTIONS
Manage, schedule, and complete property inspections with smart tools and instant report generation.
CLIENTS
Store client details, communication history, and past jobs in one central CRM hub.
INVOICES
Create, send, and manage invoices - linked to jobs and ready for export.
USERS
Control user access, set roles, and manage permissions for your team or subcontractors.
TASKS
Log, assign, and track job tasks to keep every project on schedule and on point.
DOCUMENTS
Upload, access, and organise all job-related documents in one secure, searchable place.
XERO
Sync seamlessly with Xero to streamline your accounting and reduce double-handling.
ADMIN
Configure settings, customise your setup, and control how Assist HQ runs for your business.
Technical Features
Here's a list of our technical features for those that want to learn more about the system powering Assist HQ behind the scenes.
Integrations
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iPad App – Two-way sync; inspections, photos, docs
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Xero – Two-way sync; contacts, products, invoices
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Email – One-way sync; notifications, attachments
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SMS (Twilio) – Two-way messaging with customers
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Secure API integrations – Azure Comm Services, Xero API, Twilio API
Web Portal & Frontend
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Single Page App (SPA) – Built with TypeScript + AureliaJS
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Hosted on Azure – App Services, Service Bus, Azure Functions
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Separate UAT & Live environments
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Git + Azure DevOps – Source code management
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Custom field creation – Easily add new data fields
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Customisable access controls – Role-based permissions
iPad App
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MUI + Microsoft.iOS – Native-feel interface
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Available via Apple App Store
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Work offline – Sync when reconnected
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Draw on photos – Highlight defects
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Add/remove inspection areas – On the fly
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Supports multiple inspections at once
Security
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JWT tokens – Authentication across web & mobile
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Hashed passwords – Stored in SQL
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Role-based API security – Admin/user + feature-level protection
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HTTPS encryption – In-transit data security
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Encrypted Azure SQL + Blob Storage – Data at rest protection
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MFA for Xero – Secure API access
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Private Blob Containers – Controlled access to documents
CRM Management
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Multi-org setup – With user-based access
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Client sync – Across Assist HQ and Xero orgs
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Custom client categories & tags
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Client notes & document history
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Deal/pipeline management – Linked to jobs and clients
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Deal updates prompted by job progress
Scheduling & Tasks
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Create/manage users, inspectors & tasks
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Inspector profiles – Photo, quals, experience
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Task filtering by user or status
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Timestamped changes with history logs
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Automated email notifications – Task creation, edits, completions
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Task links in emails – Direct access to system
Job & Inspection Management
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Visual map & address lookup
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Template-based job setup
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Customisable job statuses & colours
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Inspection grouping by region/job type
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Pre-site inspection prep – Template areas, notes, photos
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Inspection syncing to/from iPad
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Moisture readings, photos & access limitations recorded
Communication
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Email – Compose/send with attachments
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SMS – Send, receive, view conversation history
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Auto SMS alerts – Incoming messages trigger email alerts
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Default email/SMS contacts – Pulled from CRM data
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Document-to-PDF conversion – Auto attachments
Billing
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Multi-product job billing
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Generate multiple invoices per job
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Automatic Xero sync – Multiple org support
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Centralised or organisation-level invoicing
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Custom invoice templates
Documents & Reporting
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Report templates (Word) – With dynamic photo embedding
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Document storage – External and internal files
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Generate inspection reports – Custom templates
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Attach files to jobs, tasks, and clients